DUO FAQ

Worksighted Team Mar 04 2020

Table of Contents:

iPhone:

• Remove Account
• Add Account(Already Enrolled in Duo)
• Add Account(Enroll)
• Remove Account with Images
• Add Account with Images

Android:

• Remove Account
• Install Duo Mobile App
• Install and Configure Outlook App

iPhone Instructions:

Steps to Remove Your Old Account:

1. Open Settings on your phone
2. Open Passwords and Accounts
3. Choose the email account you would like to remove
4. Confirm you have clicked on the right account but looking at the “Account” This should be your work email address
5. Hit Delete Account

Install Duo Mobile:

1. Open the App Store
2. Search for “Duo Mobile:
3. Click Get to install the app

Steps to Add the Account (Duo Already Setup):

1. Open Settings on your phone
2. Open Passwords and Accounts
3. Click “Add Account”
4. Choose “Microsoft Exchange”
5. Type in your work email address and a description if you choose
6. Click “Sign In”
7. Type in your password
   • This is often the same password you log into your computer with
8. Accept the requested permissions
9. If you are enrolled in DUO you will be prompted to authenticate.
   • Most users should be able to “Send Me a Push” and accept that on your phone
   • If you are getting prompts to “Start Setup” click here for the enrollment process
10. Choose which options you would like to sync and hit “Save”
    • By default, all options are green for Enabled

Steps to Add Account (Not Yet Enrolled):

1. Open Settings on your phone
2. Open Passwords and Accounts
3. Click “Add Account”
4. Choose “Microsoft Exchange”
5. Type in your work email address and a description if you choose
6. Click “Sign In”
7. Type in your password
   • This is often the same password you log into your computer with
8. Accept the requested permissions
9. Click “Start Setup”
10. Choose your authentication method
    • Mobile Phone is the recommended Option
11. Enter your phone number
    • If you choose landline you need to enter your direct dial number. Entering the phone number of the business won’t work.
12. Click “I have Duo Mobile”
    • If you need help installing click here
13. Click “Take me to Duo Mobile”
14. Click “Settings” in the top left of the screen
15. Screen down on the review screen until you see “Continue to Login”
16. Choose your preferred authentication method
    • If you have the app installed “Send Me a Push” is the best option
17. Accept the Push
18. Choose which options you would like to sync and hit “Save”
    • By default all options are green for Enabled

Remove Account With Images:

Add Account with Enrollment with Images:

Android Instructions:

Steps to Remove your old Account:

1. Open Settings on your Device.
2. Find the “Accounts” section
3. Find your email account.
   1. Most likely this will be listed as an “Exchange” account
   2. Should be listed next to a mail icon
4. Click “Remove Account”

Steps to install Duo Mobile:

1. Open the Play Store app
2. Search for Duo Mobile
3. Install the App

Steps to install and configure Outlook App:

1. Open the Play Store app
2. Search for Outlook.
3. Install the Microsoft Outlook app
4. Find the app and open
5. You should be prompted to add an account
6. Type in your email
7. Type in your password and click “Sign In”
8. Click “Send Me a Push” or your preferred authentication method
9. Accept your push or type in your passcode
10. Your email is now syncing

About the author

Worksighted Team

We are a team of over-enthusiastic people, ready to help our clients utilize technology to spur growth! We love technology and come to work every day eager to solve problems and find ways to impact our clients.